Get steady Google reviews and reply within two days
Ask customers for a review at checkout while the visit is fresh, text the direct Google review link the same day, and invite them to mention the treatment in their own words. Reply to every review within one to two days. A steady flow of recent, specific reviews keeps the local profile active and relevant.
Why this matters
Ask at checkout, text the Google review link the same day, and reply to every review within 48 hours.
Before you start
- A verified Google Business Profile
- Access to customer contact details for same-day follow-up
- Front-desk staff able to ask customers at checkout
How to apply it
Ask at checkout
Brief front-desk staff to ask satisfied customers at checkout, while they are still in the building, to leave a Google review.
Check: A written checkout script includes the review request and front-desk staff confirm they use it.
Text the direct review link the same day
Send the customer the link that opens the Google review box on the day of the visit, not days later.
Check: A test message to a staff phone opens the Google review form for the correct business location.
Invite treatment details without writing the review
Suggest that the customer mention the treatment they had in their own words, but do not write or dictate the review text.
Check: The request script contains a suggestion to name the treatment and no pre-written review copy is sent to customers.
Reply to every review within 48 hours
Answer each new review from the Google Business Profile review inbox within one to two days.
Check: No unanswered review in the profile is older than 48 hours.
Keep public replies free of health details General best practice
Do not confirm treatments, diagnoses or appointment details in a public reply; invite the reviewer to continue the conversation privately.
Check: Recent owner replies contain no treatment names, diagnoses or appointment details.
This happens outside your codebase
Work through the steps above on the named site or dashboard, then record the result in your agent session. There is no repository edit for this tip.
Source: @bowtiedbills on 2026-10-18 · original post · report an error